Welcome to E-Liq.com Shop!

FAQ

GENERAL

- Is e-liquid nicotine strength equivalent to “real” cigarette someone smokes?

This is the most common questions about an electric cig as it relates to which e-liquid nicotine strength is equivalent to a particular kind of cigarette that a person smokes.

If you smoke Ultra Light cigarettes, like Marlboro Ultra Lights, for instance, there are approximately 0.5mg of nicotine in each cigarette, or 10mg of nicotine per pack (0.5mg x 20 cigarettes).

- What is E-Cig?

E-Cig is the abbreviation of Electronic Cigarette, Electric Cigarette or E-Cigarette, using electronic means to simulate smoking without fire, tar, carbon monoxide, ash and stub. E-Cig lets you enjoy and satisfy those tactile taste sensations without any risk of smoking and on tobacco. Actually, you can smoke E-Cig anywhere healthily without environmental pollution. E-Cig can help you to reduce or quit smoking habits. For detailed information regarding the structure of an E-Cig, please refer to E-Cig Wiki. For detailed information regarding the structure of an E-Cig, please go to E-Cig Structure.

- What is E-Liquid? (AKA E-Liq)

E-liquid is the fluid that goes into an electronic cigarette. It is referred to as e-liquid, or smoke juice, e-juice. E-Liquid is the component of the electronic cigarette that provides the nicotine solution and the flavoring. When heated by the atomizer, the e-liquid is responsible for providing the lovely vapor that mimics traditional tobacco cigarette smoke. E-Liquid can be used to refill your cartridges for ANY E-Cigarette model you own.

The key components to premium e-liquid are the followings:

• Flavoring: Taste is the first sense to be heightened when smoking an electronic cigarette, and for some, it’s the most important. Some like the traditional flavor of tobacco or menthol, while others enjoy the other sweet, or fruitful, special flavors, as there are so many different flavors for the traditional cigarettes in the world. At E-Cig.com, we are doing our best to provide you the most comprehensive flavors of the world for your choices.

• Throat Hit: It is the feeling a smoker gets when the nicotine hits the back of their throat while inhaling. This worked well for those wanting a higher nicotine concentration, but left the light smokers without a throat hit. - Vapor Production: The vapor is the smoke-like substance that is exhaled when smoking an electronic cigarette. When it comes to e-cigarette vapor, most e-smokers will agree, the more the merrier. We have developed to provide a consistently thick vapor that closely mimics that of a traditional tobacco cigarette, with our new E-Cig technology and our special E-Liquid.

• Quality: E-Liquid should be produced with materials approved for pharmaceutical grade, within the proper laboratory facilities, and conducted by trained chemists, ensuring that proper procedures are always followed.

• Storage: E-liquid should always be stored in a cool, dry place to avoid the spoiling of ingredients. All the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid.

- Can I really smoke E-Cig anywhere?

E-Cig is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. E-Cig produces water vapor that is odorless and disappears in several seconds. You should always check with the location before using E-Cig.

- How does the E-Cig work?

E-Cig works with a small rechargeable battery and a unique, safe, replaceable cartridge containing water, propylene glycol or vegetable glycenin, nicotine, flavoring and a scent that emulates tobacco and other flavorings exclusive to E-Cig. When you inhale, it activates the atomizer which releases simulated smoke that is actually water vapor.

ORDERING

- Why choose www.e-liq.com?

E-Liq is the US branch of E-Cig.com, which is the world first and largest official site for Electronic Cigarettes and E-Liquid products with the lowest prices and the most complete line. E-Cig.com is committed to providing you the best E-Cig products as well as an online shopping experience for customized electronic cigarette products to meet your own, personal smoking needs. You cannot complete choices. After your order is placed, we will immediately process your order, taking special consideration and care, your special E-Cig product selected from the millions of options, finish your special ordering within just 1-2 business days and deliver your own very special, very fresh E-Cig product to your door within just 2-5 business days globally with the lowest worldwide express shipping cost. If the E-Cig product has been stocked for too long time without use, the defectiveness probability for the cartridge and battery should be higher. At E-CIG, we strive for full customer needs and satisfaction! We will work to make things right. It is that simple!

- Who can purchase the E-Cig and E-LIQ?

E-Cig can be purchased and used by anyone who is 18 years and older.

- Is my online purchase secure?

Absolutely. Purchasing from E-Cig is completely safe. Your financial details will never be shared with 3rd parties and stored securely in the financial processing institution.

- What should you do if I am not completely satisfied with the product?

Simply return the product - even if used - we will refund to you or replace the parts for you or fix the problem for you for FREE as you like, within 30 days of your purchasing.

SHIPPING

- When will my order be shipped?

We will ship to you as soon as we can, depending on the daily orders quantity. Normally your order will be shipped to you within 1-2 business days. If, in case, there is some item out of stock so that we cannot ship to you on time, we will inform you immediately and we will ship to you some type of e-liquid for FREE.

- How long will my order be delivered to me?

Currently, E-Liq.com has two delivery options. One is for PICK UP. We will contact you when your order is ready to be picked up from our Rancho Cucamonga. The other is through the United States Postal Service. Majority of the orders are sent out Priority Mail, which usually take up to 5 days to receive. In the future, other shipping options will be available, such as, FedEx.

- What should you do if I do not receive my order?

If you do not receive your order in the time frame, do not worry. With our special Guarantee, we will reship to you or refund you money.

PRODUCTS

- Are your E-Cigs are better than the products made in US?

All E-Liquids on www.e-liq.com are made in the US. E-Cigarettes and Accessories are made in China. Any E-Cigarettes and Accessories purchase from www.e-liq.com will be sent out from your US warehouse.

- What are the differences between your E-Liquid and the others?

We are using the highest quality of E-Liquid Base to ensure you maximum safety. Some companies are using the low quality of e-liquid base to make the e-liquid with toxicity risk. Many e-liquid businesses are not e-liquid manufacturer, just purchase from the other e-liquid company with low quality e-liquid base, without recognizing the composition of the e-liquid, and resell it by disclaiming that they are e-liquid manufacturer in their website to mislead the customers. We are doing our best to provide you the E-Liquid products with the best quality, the most comprehensive selections and the lowest prices of the world.

- Are all e-cigarettes refillable with E-Liquid?

Yes, all the electronic cigarettes are refillable with E-Liquid actually, including the new 2-pieces structure E-Cigs. For the detail information, please go to How to Refill the E-Liquid.

- You have so many different products but I have never used an electronic cigarette. What should I start with?

For new electronic cigarette user, we recommend you use first the type E-Cigarette E9 Starter Kit which provides a good experience for electronic cigarette with very affordable prices.

- How long can I use a cartridge?

It may last several hours to few days, depending on your smoking habit. Normally, a cigarette needs to have about 15 puffs to finish it, while one E-Cartridge needs to have about 200 puffs to finish it completely, so that one E-Cartridge is equivalent to about one to two packs of cigarette theoretically. However, the E-Cartridge cannot be finished completely as the cigarette, there is always some E-Liquid rest inside the E-Cartridge when the smoke get reduced. Therefore, One E-Cartridge is equivalent to about one pack of cigarettes. You can have some idea to determine how long your cartridge last from the E-Cig Comparison Table.

- What is the difference between the different E-Liquid Bases?

On the www.e-liq.org  we offer three types  of bases: Propylene Glycol (PG), Vegetable Glycerin (VG), , Best Mix I (PG+VG). PG is made from animal and/or petroleum-based oils, VG is made strictly from plant oils. PEG400 is a low molecular weight grade of polyethylene glycol. It is a clear, colorless, viscous liquid. Due in part to its low toxicity, PEG 400 is widely used in a variety of pharmaceutical formulations. Best Mix I is mixed with PG and VG. All our E-Liquid bases are made from only pharmaceutical grade without allergens. You may have a sensitivity to PG, so that VG may be a healthier alternatives. For the detail information regarding the E-Liquid Bases, please go to E-Liq Comparison. It is easy for you to just add whatever flavorings you want and you are ready to enjoy your personal special E-Liquid, or you can use the E-Liquid Base just as flavorless E-Liquid.

- Can I add the E-Liquid in the cartridge or cartomizer?

Yes, you can add the E-Liquid in all the cartridges or cartomizers of electronic cigarettes when there is less or no e-liquid inside, as shown in the page How to Refill E-Liq.

- Should I charge the battery when I first use?

Yes, it is better to charge the battery first for 3-4 hours.

- Still need help?

You can contact us by email. Or call us Monday-Friday, 9:00am - 5:00pm PST at (424) 785-7157 and we'll be happy to help!